Reviews

I just can’t say enough good things about OCPS. This is my second hot tub with them, I got a GREAT deal and Dan Lavelle was extremely helpful. When I have questions I just text or call him, and he gets back to me right away. Vinnie the owner is great, and all the staff are very friendly and helpful. The young men who came to take away my old hot tub and put in the new one were polite and professional. I wish I knew their names I would mention them here. If you are even thinking about getting a hot tub I highly recommend you visit OCPS and have a chat with...

We purchased a hot tub from Orange County Pool & Spas in Feb 2023 and just had it delivered. It is up and running two days after delivery and we are very happy with our purchase! The team at OCP&S have been very knowledgeable and helpful, as well as easy to deal with on things like rescheduling delivery. Dan Lavelle, especially, has been a tremendous resource and has helped make the whole process - from purchase, to delivery logistics, to permitting, to install & setup - so much easier to handle. He provided an in-home demo on the same day we filled the tub and walked us through everything we need to know. We strongly recommend them - it can be a complicated to go through as a novice and we are very happy with everything turned...

We recently purchased a spa from Orange County Pools and the entire experience was seamless and professional. We never felt pressured to purchase something we did not want. They supported us throughout the process from purchase to installation to the follow up tutorial which was given on site and which was incredibly helpful. This is a professional and friendly operation. So far the spa is great with no issues- we love...

Dan and his team are truly amazing! They explained everything perfectly: from delivery to install to water testing, they were knowledgeable and super-responsive. Can’t recommend them more...

We just purchased a spa from them after a lengthy search. We felt comfortable buying the spa from them. They were friendly, knowledgeable and willing to answer all of our questions I strongly recommend...

We had a fantastic experience working with Dan and team on the purchase and installation of our hot tub. The folks at Orange County are knowledgeable and were extremely helpful throughout the entire process. We love our new hot tub and wish we got it...

The best team here!

They are great. We purchased a spa and swimming spa from them. They did an excellent job installing and configuring the...

I had a great experience with buying a hot tub at Orange County Pools. Dan and Olivia were awesome. They even came to my home to do a personal tutorial of how to use the tub. Would highly recommend...

We had purchased a spa and ran into problems that should have been covered by the manufacturer, but they wouldn't honor their responsibility. Orange County Pools and Spa (Vinny and team) stepped up and addressed the issues. It took multiple visits but they were determined to stand behind the product they sold us. They were responsive and professional and the staff was courteous throughout the process. We would strongly recommend them as a company with whom you should do business! I wish there were more businesses like...

Dan at Orange County Pools is great. I highly recommend them over other businesses in the area. Professional and great...

Dan was exceptional! Great customer service and great...

OCP&S is fantastic. The staff is friendly and helpful. Let me first say, I shopped around many local dealers. OCP&S responded right to my inquiries right away and was willing to answer all my questions, and I had a lot! There were no hard pressure sales tactics. In fact, I had to ask them to please sell me on the Wellis brand and a particular model. Financing options were awesome and I had the hot tub delivered and installed in a matter of weeks, not months like the other area dealers. Dan and Chad went out of their way to address my specific concerns and needs and everyone else I have dealt with has been wonderful. They have stayed in touch after installation and are always available to answer anything I ask. I will certainly purchase from them again down the road when its time to upgrade. I highly recommend this established family owned and operated...

Had a wonderful experience buying my pool from Orange County pools Carol was a pleasure to work with in the buying process and in the scheduling of the installation they were very accommodating installers did a Professional job installing the pool no complaints was a great summer they have a new pool would definitely recommend Orange...

OCPAS did above ground pool installation for us recently. They provide good...

I never write reviews but the service and experience I had was so incredible, I had to write a review. I bought a swim spa from Orange County Pools, and worked directly with Dan and Vincent, I believe the owners. It was the most amazing experience. The customer service was top notch, incredibly responsive, on top of every detail and even delivered promptly with little notice from my end but made it happen according to my schedule. When there was a problem, they sent a repair person over the very next morning to trouble shoot and all was taken care of. They personally came to my house to make sure I was buying the right spa for our family and have been available every step of the way. This has been the best experience of my life in terms of buying an item that has been amazing for our family with gold star customer service. I recommend this company in the highest...

Very helpful and informative they also stock lots of products we are lucky to have them in the area and they have been here for...

Very organized with good service and prices are fare. I got a membership...

Well stocked store

Dealing with the front end , especially Ashley and Kerri, was always a pleasure. Insightful , respectful and professional. They always responded to phone calls and emails. So far I'm very happy with the product Mont Blanc spa ( marble). I've only had it 3 months, no issues. The delivery was seamless and the team was not only professional but insightful to the operation and maintenance of the spa. I am impressed with the sound system. The monitoring system (in-touch 2) works better on apple products then android but does work on both. Will update you in a year's time or if I run into any...

Thank you for the service

Kimberly was so knowledgeable and was very polite. They were busy and the first person that we asked a question to was rude and basically shooed me away. Thank God for Kimberly though. She was able to help me find the part I needed and was very polite and friendly. Definitely saved me from leaving a bad review and made it a 5 star...

Great sales people. Knowledgeable and personal. Office assistant was also very...

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Very friendly staff and has basically everything you need for pool supplies. Free water testing is also...

This place was a lifesaver this summer. As new pool owners, we were completely out of our element and totally baffled by every step of the surprisingly complicated process of taking care of a pool. Everyone at Orange County is knowledgeable, helpful, and kind. Special shout-out to Ashley, who is the actual best. Love love love this...

An employee by the name of Tristan Goc is the best man to ask for when browsing for pools or hot...

Ashley was our sales person, she was very knowledgeable with the products and explained everything to us . We had a...

Every step of the way was enjoyable.

Their service is ok,but can improve. The only one I like to talk to is Shane. He will get you what you need and is willing to listen and help you out with the pool products that you need. Also the prices are a bit overly...

Orange County Pools Rock!!! When we ordered our pool Kerri sat with us and explained everything making the process less stressful. When it was time for the installation they contacted us set up the day for the land to be prepared and up it went. Master Pools from Peekskill were excellent . They came in leveled the property, put up the pool which was amazing to watch!! From Alex, Gerber, Marvin and the team they were the utmost of professionals and hard working. They answered all my questions and let us know what to expect next. We used Moonlight Contracting for our electrical and they were awesome. Tommie Keeler and Brian are two very hard working and knowledgeable people. Terrific job!! Orange County recommends and uses these professionals and now I can see why. Our whole experience was remarkable. Thank you to Orange County pools for making this entire experience a positive one and for your entire staff for their friendliness and professionalism. Everybody in the...

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Good place to go...nice family business.

I purchased my pool and hot tub here, I purchase all my chemicals etc…here. The staff is extremely knowledgeable and always incredibly pleasant to deal with! HIGHLY...

The staff is always so friendly and knowledgeable about products and care for our pool. Always a pleasure going into the store to shop for our pool needs. Their pool service as well is top...

Orange County Pools, Mohegan Lake, has been my go to pool supply store for many years. I purchased a pool and a hot tub from them and everything from installation to maintenance has been exceptional. The store is well stocked with quality items and the staff is always knowledgeable, helpful, friendly, and...

I highly recommend Orange County Pools. we had a leak in the pool and they got a diver out right...

Awesome these people are very helpful and reasonable highly recommend stopping...

We love our new hot tub that was delivered timely and installed professionally. We have been Orange County customers for over 25 years, first for our pools and now our hot...

Vincent and his team are awesome! They are always helpful and very knowledgeable. So glad to have them in the...

Professional staff, friendly and most efficient

This is the best pool and spa company around. The staff is awesome and really go out of their way to help you. I really have to thank Vinny, Carol and Ashley. They kept their promises during this crazy time and my pool was installed on time. Thank you so...

Well it's there, that's why it's okay. But their hours or not as convenient as Joanne's, and their prices are not as reasonable. How can you have limited hours in the...

Ashley, in particular, has been fantastic help to us for years. We love this place and its...

Their service is exceptional!

Great people. Great products. Great pricing.

Never a hassle when I go there Great staff,very...

The store personal listened to what I was saying and gave me good sound advice. I implemented their recommendation and pool is...

Love it. They always know just how to help me fix my...

What a great experience! It is busy however they don't lack in customer service. I am super excited to for my pool! Pics to follow! I definitely recommend as I felt so valued as a customer, all my questions were answered and it was a smooth...

I love it there! It’s the best pool store in westchester. The staff is helpful, professional, and friendly. Everything they sell is great quality too. Overall a great...

It has been a pleasure dealing with Vinnie and his team. This is my first experience with a hot tub and the chemicals and they have been wonderful in answering all my...

wonderful very friendly

Great customer service

Been using Orange Country Pool for almost 20 years. They do free water samples and have always been spot on with directions. Never have had a missed swimming day! Always very helpful and...

Very smart team! Answered all my concerns prior to purchase and the installation went smooth. Everytime I walk into the store now, they know my name! Thank you OCP for taking care of...

Ashley was our sales representative, very helpful and knowledgeable about the pool, pump. & ect. Very Happy with our new pool. Thank you, Ashley. For all your...

Excellent staff and supplies

Orange County pool and Spa 5 xxxxx Well what can I say From the order to the installation ....amazing people. Carol has been a terrific help ALL THE TIME Any questions they are respectful and never impatient. I did not have a clue of what I was doing. Their prices are great too on par with everyone else on the internet or in the area. I’m so glad I went with Orange County Pool & Spa In Mohegan Lake. See you guys soon for supplies Thanks Deirdre and Andre...

I started using Orange County Pools in 1997 and continue to do so today. Customer service has been great. They taught me how to maintain my pool and how to keep an eye out for different things. I've exclusively used their chemicals over the years which has led to perfect water conditions and enjoyment. Whenever a water issue has come up they've always guided me in the right direction. Their pricing has been consistantly competitive so I don't find myself having to shop all over the...

Vinny, Carol, and Ashley, and others, it’s always nice to see you and do business with you. Great conversation, smiles, and service. Prices are reasonable and as a result, it makes perfect sense to support a local business which is always a good...

Excellent service!! This place is the best for all your pool needs!! I won't go anywhere...

I bought my pool from Orange County Pools and my experience was great. Vinny was knowledgeable, helpful and patient which made the selection process a breeze. I've also used the service department to open and close my pool. Tom and Kathy were great at the service department. I make all of my purchases at the Mohegan Lake store. Always have products in stock and free water testing. I cant give enough praise to Ashley and Carol. When it comes to customer service , both are top notch. Anytime I've needed help with anything, Ashley and Carol have gone above and beyond to assist me. Thank You Orange County...

Always fast and friendly service!!! They always have what I need and the answers to any questions I have! Very knowledgeable staff! Carol went out of her way to make sure I got a switch I needed for my heater quickly and at a great price! I've been going there for 20yrs and will continue to in the...

THE BEST! Everything was perfect. From start to finish! The staff and owners are extremely well versed. They work with you and ensure satisfaction.... Vinny was fabulous to work with. no matter how many questions we had or how many times we called, he was ALWAYS available. Installation was fast and easy. Alex was meticulous and thorough.. I highly recommend Orange County...

We have been dealing with Orange County Pools for over 20 years. They stand by their products and resolve any issue you might have. Thank you for great customer...

By far, The Best in Westchester! Excellent customer service. Installation was flawless! Wonderful...

THE BEST! Everything was perfect. From start to finish! The staff and owners are extremely well versed. They work with you and ensure satisfaction.... Vinny was fabulous to work with. no matter how many questions we had or how many times we called, he was ALWAYS available. Installation was fast and easy. Alex was meticulous and thorough.. I highly recommend Orange County...

4 years ago we were thinking of putting in an above ground pool. We stopped in and spoke to Vinny who jumped right into action. He helped us figure out the size and shape that worked best for our yard and for our wants. Growing up with a pool I had some idea on how to maintain it but I decided to have the staff at Orange County Pools guide us through first year( maintenance and closing). Vinny came personally and walked me through the closing process. We have had a great experience dealing with everybody at the store. Everyone is very personable and are really happy to help. Thank you...

Amazing place always have what I need. Chemicals are way stronger then buying from a non pool store and my wife Abigail loves how great they are too. Have changed places in 15...

The location for us is very convient and the service is wonderful. They have always been able to accommodate our every need for our pool. Kind and courteous staff makes our pool experience a pleasure. We recommend Orange County pools to anyone who needs help with their...

Great Service! The people that work there are very honest and...

Very knowledgeable and the staff is very helpful

Your office staff and service manager and service personnel were all very helpful, very efficient and resolved the issue expeditiously! Thank you to all! It is wonderful to have my jacuzzi back so that I can enjoy it regularly! Thanx again to all! I would recommend the service to my...

Always good service. Always on time. Prices do not magically change once project starts. I have gotten a outdoor basketball/tennis/etc. Hot Tub and outside entertainment center and TV, pool, and now a sauna! Next project outdoor pool...

As a former employee of Orange County Pools both in Mohegan Lake and in Carmel when that location was open, I can attest to how much this family genuinely cares about your summer fun experience. In a business with a lot of variables, Carol and Vinnie work tirelessly to ensure everyone leaves happy. I encourage all local families to give them a try for all your pool and spa needs! You won’t regret...

We just had an inground pool put in and Vinnie and crew were remarkable- very professional and a pleasure to work with. The final price when completely finished was exactly what we were quoted at the beginning (no add ons). He has been, and continues to be responsive to any questions we have about operating the...

Great to do business with

Good place to get the pool/hot tub supplies and advice. The owner is almost always on the phone so ask the girls that run the front desk, if you can catch him off the phone he is definitely good to talk...

Good place for your pool needs

Great, personal customer service. They definately go out of their way to help you! Thanks ocp for being my...

In the process of installing an inground pool. Tyler and gang have encountered many glitches (none are their fault) and have responded quickly and efficiently to each one, always with a smile. The gang works nonstop and clean up after each day's work. All questions (many of them stupid) from me have been answered right away. Communication with the office has been superb! I can't wait to see the final result -- it will be...

We had a wonderful experience!! Not only with Carol, who helped us the majority of the time, but all of the staff including the installers!! Everyone was courteous, professional and extremely helpful! We highly recommend Orange County Pools, specifically Carol! The pool is our newest and absolute favorite addition to our home! Thank you Orange County...

Very friendly and knowledgeable customer service. They have everything you would need or want for a...

I purchased my pool here. They are always helpful with all my pool needs. I buy all my pool supplies here. Vinnie is always helpful, patient and very...

Been using OCP for years. They just installed an in ground pool and hot tub. Vinny and his crew are extremely professional and knowledgeable. They provide great customer service and are very...

I purchased a pool from Orange County Pools Mohegan Lake last year & wanted to say what an amazing experience it's been. Vinnie, Carol, Ashley & the rest of the crew are extremely helpful & always accommodating. Thanks so much for all of your help & continued...

As a fellow Coast Spa dealer, I can say that Orange County Pool & Spas have the best quality Hot Tubs available worldwide. A fantastic selection and excellent customer service. Wouldn't go...

As a fellow Coast Spa dealer, I can say that Orange County Pool & Spas have the best quality Hot Tubs available worldwide. A fantastic selection and excellent customer service. Wouldn't go...

I am a single mother and have NEVER had a pool before. I priced around and Vinny was so helpful in teaching me all there is to know. I did purchased a 24' round pool with the frog leap system and My kids and I have had a great season. I got to know everyone in the store and they are all so friendly and knowledgable. I love that I can bring my water there for testing and and can buy all my chemicals right there. I recently attended a winterize your pool training, just to show that extra special touch the store has, and for first time buyers this was very informative. I would recommend Orange County Pools and Spa to anyone, especially and first time pool...

OCP recommended their installer Alex to take down an above ground pool and relocate it for me. Both the staff and Alex were very helpful. Alex and I had a misunderstanding, regarding the price he quoted vs. what he would be doing and in the end, he did the right thong and took care of me. As a result, I will be going out of my way to use OCP for all my pool needs, even though there are several other pool stores...

I purchased my pool from Orange Co Pools a few years ago. Since then I have used them for all my pool materials and supplies. Vinny, Carol, Ashley, Ryan and all of their staff have been amazing. They always go out of their way to help you when you come in. This year I purchased a pool heater from them. Vinny was very competitive and had it for me very quickly. I would recommend their store to everyone. They are easy to work...

My pool was delivered and installed on time. The staff is very knowledgeable and friendly. I bring my water there for testing every two weeks and I buy all my chemicals there. Thanks for...

Friendly place to shop. Knowledge personnel

So far we have had a great experience, let's see if I get my free Michael Fhelps t-shirt for liking this page!! 3-4 weeks pool should be...

Orange county pools has the best staff. They are always there to help. From small problems to the...

Convenient Pool Supplies In Carmel We bought our above ground pool here a few years ago. Installation was fast and professional. I've had no problems with the pool. I buy almost all my pool supplies here because they give me a discount as I purchased my pool from them. They've got a large showroom and a full line of pool products and toys. They'll special order a part for you if they don't have one in stock. They also sell spas and pool...