Effective Date: June 20, 2026
At Orange County Pools & Spas, we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website, visit our showrooms, contact us, request information, purchase products or services, apply for financing, or opt in to receive communications from us, including SMS/text messages.
We collect information that helps us provide backyard relaxation products, services, support, and communications.
We may collect personal information that you provide to us, including your name, email address, phone number, mobile phone number, mailing address, service address, and other information you provide when you request information, schedule a showroom visit, request service, apply for financing, make a purchase, or otherwise contact us.
If you opt in to receive SMS/text messages from Orange County Pools & Spas, we may collect your mobile phone number, SMS opt-in status, SMS consent information, message history, and related communication preferences.
We may automatically collect technical information such as your IP address, browser type, device information, pages visited, referring pages, and interactions with our website to improve user experience, website performance, and business operations.
We may use cookies and similar tracking technologies to remember preferences, analyze website traffic, improve our website, and support marketing and advertising efforts. You may control cookies through your browser settings.
We may use your information to:
Process orders, purchases, financing requests, deliveries, installations, service requests, and customer support inquiries.
Communicate with you regarding your inquiries, appointments, purchases, service, warranties, and account-related matters.
Send promotional communications, special offers, product announcements, pool and spa maintenance tips, event information, and marketing messages, where permitted by law and your communication preferences.
Send SMS/text messages if you have opted in to receive them.
Improve our website, products, services, marketing, customer experience, and business operations.
Maintain the security, integrity, and functionality of our website, systems, and business.
Comply with legal obligations and protect the rights, property, and safety of Orange County Pools & Spas, our customers, and others.
If you provide your mobile phone number and opt in to receive SMS/text messages from Orange County Pools & Spas, you agree that we may send you text messages related to our products and services. These messages may include appointment reminders, customer service communications, promotional offers, discounts, pool and spa maintenance tips, product announcements, and sales or marketing messages.
Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
Consent to receive SMS/text messages is not a condition of purchase.
Orange County Pools & Spas does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties, affiliates, or non-affiliates for their marketing or promotional purposes.
All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except for aggregators, carriers, and service providers that are necessary to deliver and support our text messaging services.
Orange County Pools & Spas respects your privacy. Personal information collected through our website, forms, showroom interactions, customer communications, and SMS programs is used to provide requested services, respond to inquiries, support our business operations, and communicate with customers.
We do not sell your personal information. We may share personal information only as described below:
Service Providers: We may share information with trusted service providers that help us operate our business, including companies that assist with website hosting, analytics, financing, delivery, installation, customer support, marketing tools, SMS/text message delivery, and other business operations.
Legal Requirements: We may disclose information if required by law, subpoena, court order, legal process, or government request.
Protection of Rights and Safety: We may disclose information when necessary to protect the rights, property, safety, or security of Orange County Pools & Spas, our customers, our employees, or others.
Business Transfers: If our business is involved in a merger, acquisition, sale, restructuring, or transfer of assets, information may be transferred as part of that transaction, subject to applicable law.
SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile phone numbers, SMS opt-in data, and SMS consent information are not sold, rented, shared, or disclosed to third parties, affiliates, or non-affiliates for their marketing or promotional purposes.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No method of transmission over the internet, mobile network, or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and business recordkeeping obligations.
You may opt out of marketing emails by following the unsubscribe instructions included in those emails.
You may opt out of SMS/text messages at any time by replying STOP to any text message from us. For help with SMS/text messages, reply HELP.
Depending on where you live, you may have additional privacy rights under applicable state privacy laws. To exercise your rights, please contact us using the information below.
Our website, products, and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Our website may contain links to third-party websites, financing providers, manufacturers, social media platforms, or other external services. We are not responsible for the privacy practices, content, or policies of those third-party websites or services. We encourage you to review their privacy policies before providing information to them.
We may update this Privacy Policy from time to time. When we make updates, we will revise the Effective Date at the top of this page. Your continued use of our website, products, services, or communications after any updates means you acknowledge the revised Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@orangecountypools.com
Call: (914) 528-9000
Address: 1896 E Main St, Mohegan Lake, NY 10547, United States
Visit our online store to have your maintenance necessities delivered to your door!
